Privacy Policy 589 Malaysia Platform

When you register and use the 589 platform, we collect several categories of information to enable us to provide you with a secure, fair, and efficient service. This data collection is carried out transparently and solely for the purposes stated in this policy.

The personal data we collect is used exclusively for the operation and improvement of the 589 platform. Below is a complete list of how we use your information:

• Create and manage your member account, including the registration process and mandatory KYC identity verification.
• Process deposits, withdrawals and all financial transactions securely and efficiently.
• Detect and prevent fraudulent activity, money laundering and other security threats.
• Provide effective customer support when you contact our team.
• Send important notifications related to your account, such as transaction confirmations and security alerts.
• Comply with legal obligations and applicable regulatory requirements.
• Improve the user experience based on aggregated, anonymised usage patterns.
• Send relevant marketing communications — only if you have consented to receive them.

589 does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we need to share your information with specific parties to ensure smooth platform operations:

• Payment Providers: Transaction information that must be shared with FPX, DuitNow, TNG eWallet, Boost and other payment providers to process your deposits and withdrawals.
• Game Providers: Minimum technical data required by licensed gaming software providers to ensure game integrity and result verification.
• Regulatory Authorities: Information legally required to be shared with relevant authorities, including law enforcement agencies when ordered by a court.
• Identity Verification Services: Identity data required by approved third-party KYC service providers for identity verification purposes.
• Cloud Infrastructure Providers: Cloud service providers that store and process our data are subject to strict data processing agreements and security standards set by 589.

All third parties we work with are required to comply with the same high standards of security and privacy that we uphold, and are only permitted to use your data for purposes specified in a written agreement with 589.

589 invests seriously in security infrastructure to ensure your personal data is protected at all times. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 589's servers.
• Encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• Intrusion detection systems (IDS) and real-time security monitoring 24 hours a day.
• Role-based access control (RBAC) ensures staff can only access data required for their specific duties.
• Regular security audits and penetration testing conducted by independent security specialists.
• A comprehensive incident response plan to ensure any security breach is addressed promptly and effectively.

The 589 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for essential platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collect information about how you use the platform — such as the most frequently visited pages — to help us improve the user experience.
• Functional Cookies: Remember your preferences such as language, display settings and personal choices so you do not need to reconfigure them on every visit.
• Security Cookies: Help detect suspicious activity, unauthorised access attempts and abnormal usage patterns to protect your account.

589 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulatory obligations.

• Active account data is retained for the duration your account remains active, plus any mandatory period following account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of seven years in accordance with anti-money laundering (AML) legal requirements.
• Customer support communication logs are retained for three years for reference and dispute resolution purposes.
• Game session data and activity logs are retained for two years for verification and security audit purposes.
• Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with established procedures.

If you request account closure, we will process the request within the stipulated timeframe; however, some data may need to be retained longer to fulfil our legal obligations.

As a member of the 589 platform, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

The 589 platform is strictly for adults aged 18 and above, without exception. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on the 589 platform are encouraged to contact us immediately so that appropriate action can be taken.

The 589 platform may contain links to third-party websites or services in certain contexts. This privacy policy applies solely to the 589 platform and does not cover the privacy practices of third-party websites.

We recommend that you read the privacy policy of each website you visit separately. 589 is not responsible for the privacy practices or content of third-party websites that are not under our control.

589 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any updated version will be published on this page with the revision date clearly noted at the top.

For significant changes that materially affect your privacy rights, we will send a notification to the email address registered to your account at least 14 days before the changes take effect. Continued use of the 589 platform after the effective date of such changes constitutes your acceptance of the updated policy.

We encourage you to review this page regularly — at least every six months — to ensure you are always informed about how we protect your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are ready to listen and assist you.

• Contact the 589 support team via Live Chat, available 24 hours a day, 7 days a week on our platform.
• For specific privacy and data protection enquiries, mark your message with "[Privacy Enquiry]" to ensure it is routed to the appropriate team.
• We aim to respond to all privacy-related enquiries within 3 business days.
• For formal complaints or official data subject rights requests, please provide full details of the request type, your account number, and any relevant supporting information.