Welcome to 589, an online entertainment platform operating under the domain https://589.ad. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and 589 ("Platform", "We"). Please read this document carefully and ensure you understand its contents before using any services provided by 589.
By registering an account, accessing the platform, or using any 589 service — including but not limited to Live Casino, slots, sports betting, and the VIP programme — you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.
Important Note: If you disagree with any part of these terms, you are not permitted to use the 589 platform. Continued use following any terms update constitutes full acceptance of those changes.
589 reserves the right to modify, add, or amend these terms at any time without prior notice, although we endeavour to inform members of significant changes via registered email or in-platform notifications. It is the member's responsibility to review this page periodically to stay informed of the latest terms in effect.
To use the 589 platform, you must meet all of the following eligibility requirements at all times during your use of the platform:
- Be at least 18 years of age at the time of registration and while using the platform.
- Not residing in any jurisdiction that prohibits the use of online entertainment platforms.
- Registering as a private individual only — registration under a company name, organisation, or third party is not permitted.
- Must not have any 589 account that was previously terminated or suspended due to a terms violation.
- Must not be currently enrolled in an active self-exclusion program at 589 or any related platform.
- Acting in a personal capacity and not as an agent, representative, or contractor of any third party.
Warning: Users who register or use the platform by falsifying eligibility information, including age, will face immediate account closure and forfeiture of all funds in the account without any refund.
589 reserves the right to request eligibility verification from any member at any time, including identity documents, proof of address, and other relevant documents as part of the KYC (Know Your Customer) process required by regulatory authorities.
Each individual is permitted only one active account at 589. Registering multiple accounts — whether using the same or different name, email address, phone number, or payment method — is a serious violation of these terms.
- You must provide accurate, complete, and up-to-date information during registration and are required to update it whenever changes occur.
- The registered name must match the full name on your official identification document.
- You are solely responsible for maintaining the confidentiality of your password and account login details.
- All activity carried out through your account, whether with or without your knowledge, is your sole responsibility.
- Please notify 589 support immediately if you suspect your account has been accessed by an unauthorised party.
- Transferring, selling, or gifting an account to another individual is strictly prohibited.
KYC Verification: 589 conducts a rigorous identity verification (KYC) process. Prior to your first withdrawal, or when required, you may be asked to submit a copy of your identity card, a recent utility bill, and other supporting documents to verify your identity.
589 supports a variety of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, MAE, Boost, and direct bank transfers. All transactions are processed in Malaysian Ringgit (MYR).
- The minimum deposit is RM 5 per transaction; the maximum deposit limit depends on the payment method and account level.
- All deposits must be made using a payment method registered under the same member's name.
- Withdrawals will only be processed to the same payment method used for the deposit (same source of funds principle).
- Withdrawal requests are processed within 15 minutes to 24 hours depending on the payment method and verification requirements.
- First-time withdrawals or withdrawals exceeding certain limits require completed KYC verification before processing.
- 589 is not liable for delays caused by banks or third-party payment providers.
- Any attempt to transfer funds through a third-party account will be rejected and may result in account suspension.
Transaction Fee: 589 does not charge any processing fees for standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own charges, which are beyond 589's control.
589 offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer, and those terms form part of this agreement.
- Each bonus has a wagering requirement that must be fulfilled before a withdrawal can be made.
- Bonuses may only be claimed once per member unless otherwise stated in the relevant promotion's terms.
- 589 reserves the right to cancel or modify any bonus at any time if there are signs of misuse.
- Using multiple accounts to claim the same bonus is a serious violation and subject to disciplinary action.
- Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the wagering requirements.
- Minimum and maximum betting limits when using bonus balances may differ from standard limits — please review the terms of each promotion.
Bonus Abuse: Any attempt to exploit bonuses through arbitrage betting, automated software, or any other method deemed as bonus fraud will result in immediate account closure and cancellation of all associated wins.
All games available on the 589 platform — including slots, Live Casino, table games, and Sports Betting — are operated using certified Random Number Generator (RNG) technology or via live streaming from licensed studios, ensuring fairness and transparency at all times.
- All game results are final once processed by the system, unless a verified technical error is acknowledged.
- In the event of a technical error or system disruption, 589 reserves the right to void the affected bets and return funds to the member's account.
- The use of bots, automated software, scripts, or any non-human method to play is strictly prohibited.
- Any attempt to hack, manipulate, or exploit vulnerabilities in the game software is a serious violation.
- Bets placed after an event or round has begun (in the case of Sports Betting or real-time games) may be voided at 589's discretion.
- Minimum and maximum betting limits for each game are stated within the respective game interface.
The following is a list of conduct strictly prohibited on the 589 platform. Violation of any of the items below may result in immediate disciplinary action, including suspension or permanent account closure:
- Opening or using multiple accounts for any purpose, including circumventing limits or claiming duplicate bonuses.
- Providing false or misleading information during registration or the KYC verification process.
- Using a credit card, bank account, or payment method that does not belong to you.
- Collaborating with other players to manipulate game outcomes (collusion).
- Using any third-party software designed to gain an unfair advantage in games.
- Downloading, copying, or distributing any content, software, or data from the 589 platform without written authorisation.
- Threatening, harassing, or behaving disrespectfully toward support staff or other users.
- Engaging in any illegal activity, including money laundering through the platform.
589 reserves the right to suspend or close any member account at any time, with or without prior notice, for the following reasons:
- Violation of any terms and conditions stated in this document.
- Failure to submit the requested KYC verification documents within the stipulated timeframe.
- Confirmation that a member does not meet age eligibility or jurisdictional requirements.
- Any activity suspected to be fraud, money laundering, or any other illegal activity.
- A voluntary account closure request submitted by the member themselves.
- Account inactivity for a defined period with no transactions or login activity.
If an account is closed due to a breach of terms, 589 reserves the right to withhold all funds in that account pending an ongoing investigation. For account closures unrelated to any breach, valid balances will be returned to the member once the verification process is complete.
Voluntary Closure: If you wish to voluntarily close your account, please contact the 589 support team via Live Chat. All verified balances will be processed for withdrawal within 5–7 business days.
589 is provided on an "as is" basis. While we strive to ensure continuous and error-free service, there are limitations to our liability that all members should understand:
- 589 is not liable for any losses arising from service interruptions, technical failures, or scheduled system maintenance.
- 589 does not guarantee that the platform will always be available without interruption, although we target an uptime of over 99.9%.
- Any financial losses resulting from legitimate game outcomes are entirely the player's responsibility.
- 589 is not liable for transaction delays caused by banks, e-wallets, or third-party payment providers.
- All content provided on this platform is for entertainment purposes only and does not constitute financial or investment advice.
Reminder: Gambling involves the real risk of losing money. Never wager more than you can afford to lose. Please refer to our Responsible Gaming page for further guidance.
589 takes the protection of all members' personal data seriously. The collection, processing, and use of your personal data is governed entirely by our Privacy Policy, accessible at Privacy Policy page.
- All personal data collected is used solely for platform operations, identity verification, and service communications.
- Your data is protected by 256-bit SSL encryption and stored on secure servers compliant with international security standards.
- 589 will not sell, rent, or share your personal data with third parties without your consent, except as required by law.
- You have the right to request access to your personal data, request corrections, or request deletion subject to legal record-retention requirements.
589 is committed to resolving all disputes fairly and transparently. If you have any complaint or dispute regarding your account, a transaction, or a game outcome, please follow the procedure below:
- Step one: Contact the 589 support team via Live Chat and provide full details of your dispute.
- The support team will investigate your complaint within 3–5 business days and provide a response.
- If you are not satisfied with the initial decision, you may submit a formal complaint via email to the 589 management team.
- 589 maintains complete logs of all gaming sessions and transactions, which may be used as evidence during any investigation process.
- Game outcomes determined by a certified RNG system are considered final and cannot be disputed unless there is clear evidence of a technical error.
Arbitration: If internal resolution fails, both parties agree to resolve the dispute through recognised arbitration, and the arbitration decision is final and binding.
These Terms and Conditions are interpreted and governed by the laws of the jurisdiction in which 589 holds its operating licence. By using this platform, you agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute that cannot be settled through arbitration.
- If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- 589's failure to enforce any provision of these terms shall not be deemed a waiver of the relevant right.
- These Terms and Conditions constitute the entire agreement between you and 589 regarding use of the platform.
- The Bahasa Melayu version of this document is the official version for users in Malaysia; in the event of any conflict with other translated versions, the Bahasa Melayu version shall prevail.
For any enquiries regarding these Terms and Conditions, please contact the 589 support team via Live Chat, available 24 hours a day, 7 days a week. We are ready to help you understand your rights and responsibilities as a 589 platform member.